Clear rules for business and caller data.

1. Scope and roles

This policy applies to the AlloBoss AI website, founding beta, AI call handling, CRM, dispatch, analytics, and related support.

For account and beta-application data, AlloBoss AI decides why and how the data is used. For caller, customer, job, recording, and transcript data submitted through a business customer’s phone line, the business customer generally decides the purpose of processing and AlloBoss AI processes that data to provide the service.

2. Information we collect

• Account and application data: owner name, business name, email, phone, location, trade, preferred plan, language, call volume, and messages submitted to us.
• Caller and job data: caller name and number, service address, requested service, timing, notes, appointment details, and technician assignment.
• Call content: audio recordings, transcripts, summaries, consent events, call outcome, duration, and callback-request status when recording is enabled.
• Business operations: orders, calendar events, technician status, recorded revenue, costs, payouts, and performance metrics entered by the business.
• Technical data: device, browser, IP address, timestamps, diagnostics, security events, and interaction data needed to operate and protect the service.
• Billing data: plan, usage, invoices, and payment status. Payment-card details should be handled by the payment provider rather than stored directly by AlloBoss AI.
• Telegram connection data: the Telegram account identifier required to maintain a connection and, when available, the account’s public username.

We do not intentionally request Social Security numbers, bank credentials, medical records, government IDs, or payment-card numbers during ordinary service calls. Business customers must not configure the dispatcher to collect them unless a separate written agreement and appropriate safeguards are in place.

3. How we use information

We use information to answer calls, create customers and jobs, schedule service, create callback requests, generate transcripts and summaries, show business analytics, calculate usage, support users, prevent abuse, troubleshoot, secure the service, comply with law, and improve call flows.

An authorized AlloBoss AI platform administrator may view a business account owner’s registration email to provide onboarding or account support and to follow up about AlloBoss AI, including a limited subscription offer after an incomplete signup. These follow-ups use account-owner information, not caller or customer contact data. Promotional email must identify AlloBoss AI, provide a working way to opt out, and honor opt-out requests.

We do not sell personal information. We do not use caller recordings or transcripts for targeted advertising. We will not use customer call content to train a shared AI model unless the business customer has expressly agreed to that use in writing.

4. Telegram connections and support

When a business owner connects a Telegram account, AlloBoss AI stores the Telegram account identifier needed to maintain that connection and, if available, the account’s public username. We use this information to deliver owner notifications, provide Mini App access, protect the connection, and support the business account.

An authorized AlloBoss AI platform administrator may view the business owner’s public Telegram username and use it to contact the owner about account setup, service reliability, product support, or a material account issue. We do not use the Telegram identifier or username to access private Telegram conversations, and we do not use it for unrelated marketing without separate consent.

Connecting Telegram is optional. The business owner may disconnect the account in AlloBoss settings. Disconnecting removes the active Telegram link and stops future owner notifications to that account; limited records may remain where required for security, dispute resolution, backups, or legal obligations under the retention terms below.

5. Calls, recordings, and transcripts

The AI dispatcher should identify itself and provide the configured recording notice at the beginning of a call. In jurisdictions requiring every party’s consent, recording and persistent transcription must remain off until affirmative consent is received.

If a caller declines recording, the configured flow should disable recording and transcription, continue through a supported non-recorded flow, offer a callback, or provide another non-recorded channel. AlloBoss does not transfer active calls to a person. Consent and recording rules vary by location; see our Call Recording Standard.

6. How information is shared

Information may be shared with the business customer and its authorized staff; vendors that provide hosting, telephony, AI processing, messaging, analytics, support, or billing; professional advisers; authorities when legally required; or a successor in a merger or sale.

Vendors may receive only the information reasonably needed for their function and must be contractually restricted from using it for unrelated purposes. We do not publish caller data or provide it to data brokers.

Google address services. AlloBoss AI uses Google Maps Platform, including Places and Address Validation, for address suggestions and verification in order forms and online booking. When suggestions are enabled, the address text you start typing is sent to Google to find matches. A selected or entered address, including city, state, and ZIP code when provided, may be sent to Google for verification, together with a temporary search-session identifier where applicable.

We do not send the form’s separate name, phone, or job-notes fields in these address requests. Enter only location information in address fields. You may type an address manually instead of choosing a suggestion; manual entry may still use Google for address verification.

Google’s handling of information through these features is governed by the Google Privacy Policy, which is incorporated into this policy for those features.

7. Retention and deletion

We retain information only for as long as needed to provide the service, maintain business records, resolve disputes, prevent fraud, and meet legal obligations. Business customers control operational retention settings where available and may request deletion or export of their data.

Deleting a record from the active product may not immediately remove encrypted backups or records that must be retained by law. Those copies remain protected and are removed through the applicable backup lifecycle.

8. Security

We use safeguards designed for the sensitivity of call and customer data, including secure transport, access restrictions, separation of business accounts, logging, data minimization, vendor review, and incident-response procedures. No system is perfectly secure, and we do not guarantee that unauthorized access can never occur.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information, or to appeal a denied privacy request. We may need to verify identity and authority before completing a request.

Business account owners may opt out of promotional email by using the unsubscribe method in the message or by replying with an opt-out request. Service, security, billing, and other non-promotional account messages may still be sent when necessary.

Callers should first contact the service business they called because that business controls the customer relationship. The business may forward the request to AlloBoss AI when our assistance is needed. The service is not directed to children under 13.

10. Contact and policy changes

For a privacy request during the founding beta, use the application form on the main site and begin the final message with “Privacy Request.” Do not include sensitive documents or account credentials in the form.

We may update this policy as the product, vendors, or law changes. Material changes will be shown by a new effective date and, when appropriate, an in-product notice.